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Farscape
Fantasy - Known Issues with the Video
New:
I can download your older QuickTime movies,
but not your new ones. What's up?
QuickTime
& Windows MP: When I download your videos all I get is
the sound with a white screen
QuickTime - Can't save video to disk
Macintosh: When saving the video you see a "disk
is full" error.
QuickTime: No sound when playing a video.
All
video: My video download was interrupted. Now, all I can see
is part of the video, even if I try downloading it again.
I
can download your older QuickTime movies, but not your new
ones. What's up?
I
am now using the Sorenson 3 video codec with the QuickTime
videos. To view the video, simply download the latest version
of QuickTime from Apple. Download
QickTime6 now >>
QuickTime
and Windows Media Player:
"When
I download your videos all I get is the sound with a white
screen."
Cause:
You don't have the correct video codec (compressor-decompressor)
installed. I use the Intel 5 codec for the clips on this site.
Resolution
for QuickTime. You will have to download the free update from
the Apple Software Updates site. Click
Here
Resolution
for Windows Media Player: Visit the Microsoft
Knowledge base. There are three search criteria. #1 Choose
"Windows Media Player." #2 Choose the second option,
"search by specific article id number. #3 enter this
number, Q279242 and press "go." You will see the
article titled "Error Message When You Try to Play an
.AVI File with Windows Media Player." Read the article
and follow the directions. It worked for me!
If
you are missing the codec you can download it from the Lingos
Indeo site. Select the "Indeo Video 3.2, 4.5, 5.11,
and indeo Audio Codecs" option by clicking it. Then click
"Next." Fill in your email info and click "next."
Download the file and click the icon it places on your desktop.
Follow the installation instructions.
*****************
QuickTime
- Can't save video to disk
Windows:
After downloading the video there isn't an option to "save"
or "save as"
Resolution:
Make sure "save to browser cache" is clicked in
QuickTime plugin settings. Even though it may seem you can't
save the video to your disk, it is there. It's just a matter
of finding it and putting it where you want.
In
Internet Explorer: Go to Tools>Internet Options>in Temporary
Internet files click "settings">click "view
files">click "Locate File Name"
A
window will open containing all your temporary internet files.
There could be thousands, usually listed alphabetically. Locate**
the QuickTime file (named like: TOBM_2c.mov) and right click
it. Chose "Copy."
Then
open the folder where you want to save the video. Right click
the empty space in the folder and choose "paste."
That will copy the video to you folder. If you double-click
the video it will open in a full QuickTime viewer.
**********************
You
can also go to Start>Find>Files or Folders>enter
*.mov or the full name, make sure Look in is pointed to your
hard drive, and click Find Now.
If
you see the video listed, probably in a Internet Temp folder,
right click it, choose "copy" and then paste it
in the folder of your choice.
Macintosh:
When saving the video you see a "disk is full" error.
This
workaround works fine in QuickTime Pro5. I'm not sure if it
will work in the QuickTime 4x standard version.
Choose
File>Find>enter the name of the file (Ex: TOBM_2c.mov)
Double
click the movie alias. It will open in a full QuickTime viewer.
Choose File>"Save As">Make sure the "Make
Movie Self-contained" is checked. It will send a full
copy to the folder of your choice.
QuickTime:
No sound when playing a video.
I
use the QDesign audio codec for most of my QuickTime videos.
It's a standard codec used by QuickTime for years. You may
want to download the latest version of QuickTime from Apple.
There may be an even simpler solution. For some reason, QuickTime
will automatically turn the volume to off with some videos.
It's done it to me a number of times and I don't know why.
If you aren't getting any sound, check the volume control
- it may be set too low.
All
video: My video download was interrupted. Now, all I can see
is part of the video, even if I try downloading it again.
Cause:
When you download something, it goes into a temporary folder
called a browser cache. That way, if you visit the site again,
your browser can draw from its cache instead of downloading
the graphics or video again. The problem is sometimes your
browser cache will think you are finished with the download,
even if it was interrupted and is incomplete. You need to
get that damaged video off your system before you can download
it again.
The
best way is to locate the video file on your system and delete
it. When performing the search**, make sure
you are using the exact file name, such as Bed.of.Roses.mov.
If you still cant find the file, search using just the file
extension, which will likely be *.MOV, *.AVI, or *.WMV. Mac
users shouldn't add the asterisk (*). Once found, trash it.
You should now be able to download the file.
**To
perform a search in Windows click Start > Find (or Search)
> File or Folders. Type the file name and make sure you
are searching the C drive. For MACINTOSH OS 9 or older click
File > Find and type the file name or extension (.MOV)
in the Sherlock window.
If
you know of another workaround for these issues or any issue
regarding the video please e-mail
me.
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